The City of Bellevue is partnering with Govstream.ai to test new artificial intelligence tools aimed at making the permitting process faster, easier, and more consistent. The goal is to help staff manage applications more efficiently, reduce wait times, and support housing and economic development as the city continues to grow.
The pilot program is part of a public-private design partnership in which Govstream.ai develops AI tools and the city tests them in real-world use.
In this first phase, the AI acts as a “smart assistant” for permitting staff, connecting to building codes, maps, and other resources. This allows staff to quickly find accurate information and guide customers through complex requirements, helping to improve both speed and consistency.
“This partnership reflects our vision as a city where people want to be,” said City Manager Diane Carlson. “The initiative will help reduce the turnaround time and complexity of permit applications—an objective Bellevue has prioritized for several years. We think it will reduce headaches for residents and staff alike.”
Govstream.ai’s platform uses city data, records, and application history to give step-by-step guidance, aiming to make the permitting process clearer and more predictable. “Bellevue’s forward-thinking approach shows how thoughtful AI can boost staff capacity, elevate customer service, and advance housing goals,” said Safouen Rabah, CEO of Govstream.ai.
The project includes safeguards to ensure AI is used ethically and responsibly, protecting data privacy, preventing bias, and promoting fairness. If the pilot is successful, future phases could explore ways to simplify the application process even further and speed up the initial review of submissions.
Once all phases are complete, the city will decide whether to make the tools a regular part of its permitting process.
